Terms & Conditions

Welcome to Magic Moments Co. By booking our services, using our website, or communicating with our business, you agree to the following Terms and Conditions.

1. Services Provided

Magic Moments Co. provides character entertainment services for events including but not limited to birthday parties, school events, restaurant promotions, and special occasions. All services are subject to availability.

2. Booking & Deposits

A $25 non-refundable security deposit is required to reserve your event date and time.

This deposit secures your booking and will be applied toward your total balance.

3. Cancellation & Refund Policy

The $25 security deposit is non-refundable if:

• The client cancels

• The client reschedules

• The client changes their mind for any reason

Refunds will ONLY be issued if Magic Moments Co. must cancel, change, or is unable to accommodate the scheduled service.

4. Remaining Balance

All remaining balances must be paid:

• At the time of service unless otherwise agreed

• In full before characters begin the event

Failure to pay may result in cancellation of services.

5. Client Responsibilities

Clients agree to:

• Provide a safe environment for performers

• Ensure adequate space for character movement

• Supervise children during the event

Magic Moments Co. reserves the right to end services early if conditions are unsafe, inappropriate, or disruptive.

6. Character Representation

Magic Moments Co. provides inspired character entertainment and is not affiliated with, endorsed by, or licensed by any trademark or copyrighted entities.

7. Weather Policy

For outdoor events:

• Clients must provide an indoor backup option

• Services may be paused or canceled due to unsafe weather conditions

No refunds will be issued for weather unless Magic Moments Co. cancels.

8. Liability

Magic Moments Co. is fully insured; however, we are not responsible for:

• Injuries caused by guests

• Property damage unrelated to our staff

• Unsupervised children

9. Changes to Terms

Magic Moments Co. reserves the right to update these Terms and Conditions at any time without prior notice.